If you are a casual worker or laid off as a result of Coronavirus (COVID-19), make sure you apply for the Centrelink JobSeeker Payment. The waiting period will be waived. For more information visit: Centrelink JobSeeker Payment Register for our services for assistance to find work.
If you are a jobseeker currently required to isolate due to COVID-19 and can’t fulfil your mutual obligations, contact Centrelink immediately. You will be eligible for a 14 day Major Personal Crisis Exemption. Centrelink Contact Numbers
For all appointments at our offices:
If you have flu like symptoms, have travelled overseas within the last 14 days, OR been in contact with anyone who is suspected to have COVID-19 (Coronavirus) please call us and we can arrange to hold your appointment over the phone.
Phone: 1800 466 046
Please be aware, DES participants must continue to participate in DES while they have Mutual Obligation or other participation requirements, and DES providers must continue to offer a DES service to these participants. Participants who need to self-isolate in line with advice from the Department of Health or a medical professional can obtain a Major Personal Crisis exemption for a period of 14 days by contacting Centrelink.
Please call Centrelink (do not attend their offices) if you need to discuss your circumstances and eligibility for an exemption from participating in DES.
We take the health and wellbeing of our candidates, participants, employers and staff seriously. We appreciate your understanding.
Coronavirus (COVID-19) information and support
The Department of Social Services is supporting individuals and families affected by coronavirus through a range of measures.
To find information on these measures please visit:
The Disability Information Helpline
The Helpline provides information and referrals for people with disability who need help because of coronavirus (COVID-19).
It can help families, carers, support workers and services, too.
Contact the Disability Information Helpline on 1800 643 787.
The Helpline is available Monday to Friday 8am to 8pm (AEST) and Saturday and Sunday 9am to 7pm (AEST). It’s not available on national public holidays.
Visit www.dss.gov.au/disabilityhelp for more information, including Auslan and Easy Read materials.
Read our coronavirus (COVID-19) advice for people with disability.